The Poor Performance Disciplinary Dilemma
Employers are getting it wrong more than right when it comes to dealing with personal grievance claims, and one of the key reasons is failure to follow procedure. Angela Atkins, Human Resources Institute of New Zealand training facilitator and author explores why. A recent Employers and Manufacturers Association review of the 521 cases which went before the Employment Relations Authority in 2008 showed that 67% fell in favour of the employee. Part of the problem is that in many cases employers have not followed the required process, which is particularly true when it comes to dealing with poor performance in the workplace. Poor performance issues can seriously impact productivity, team spirit and workplace culture, however the good news is that if you follow the process correctly when dealing with the problem, it may well remedy the problem in the early stages without the need for further action. Essentially the required procedure for dealing with poor performance involves the following steps: Discuss and Give Advice on How to Improve The first step in dealing with poor performance is to have a discussion with the employee about where they are not meeting expectations. An employer needs to give guidance and support as well as discussing what the employee needs to take responsibility for. It’s important to put this performance plan in writing, outlining specifically what is needed for improvement, and who will do what by when. The plan also provides written documentation of process having been followed, and should state that if improvement doesn’t occur, then disciplinary action may occur. Work through a Warning Procedure If there is no improvement as a result of stage one then an employer may take disciplinary action and work through giving a warning. The time frames will differ depending on the situation. Advise the employee in […]