Stop managing outcomes, start managing behaviour
Your culture is the operating system driving those results — whether you measure it or not Ask a room of manufacturing leaders whether culture matters and every hand goes up. Ask them how they measure it, or when they last deliberately intervened in it — and the hands come down. Fast. We all agree culture is important. We just treat it as weather — something that happens to us, that we try to improve with a team lunch or new values on the wall — rather than as a system we designed, maintain, and are accountable for. David Altena has 30 years of tech industry experience and is a founding director of The Better SMB Limited.david@altena.solutions. Culture isn’t what you say. It’s what people actually do, every day when no one is watching. Not the values document, the behaviour. If you want to know your culture, watch what gets tolerated. Rob Bull, Director of the New Zealand Lean Academy. rob@nzla.nz Culture is the collective behaviour of people in an organisation — not the values on the wall (Schein, 2009). The values on the wall problem Somewhere in our journey, New Zealand businesses fell in love with values statements. Integrity. Innovation. People First. They appear in reception areas, on websites, in job ads. A new operator starts on the floor and within a fortnight understands exactly which values are real and which are decoration. Not because anyone told them — but because they watched. They watched how their manager handled a mistake. Who cleaned up to the agreed standard at the end of the day. Whether the people who got promoted embodied the values or just hit the numbers regardless of how. Culture is transmitted through behaviour, not documents. Every decision a leader makes is a cultural signal. Whether they intended […]

