By digging for the gold right under your nose, you can tap into your full business potential. David Frank specialises in communications for engineering, technology, and manufacturing firms – both external (marketing) and internal (technical documentation). He uses interviewing to tap into the ‘heartbeat’ of his client’s target audience, using counselling experience and training by an ex-TV talk show host. His career has spanned engineering & technology design, project management, and sales & marketing. 0800 385 1800 | david@spectra-media.net.nz | spectra-technical-media.co.nz As I was saying in my previous article Bridging the communication gap that limits engineering & technology firms, most websites and brochures tend to be ‘self-focused’ and not very customer-friendly or appealing. Your clients are in a different world, albeit linked to yours, with motivations and interests beyond the technical issues. Who are they? Your ideal clients may be the ones who appreciate your value and tell others, are willing to pay for it, take up minimal time, or give ongoing business… profitable clients… your real target market. Let’s focus on them and screen out the ‘tyre-kickers’, unreasonable complainers, time-consumers, or people that would be better served elsewhere. What are they really looking for? The key to your success Let’s tap into their heartbeat and find out their real ‘hot buttons’ – needs, fears, problems, pain points, questions, interests, and hidden emotional reasons to buy. We can find a certain amount in discussion forums or social media, but ultimately by going to the ‘horse’s mouth’ by interviewing. This can be easiest done by an objective outsider where the client can speak freely rather than saying what the business owner wants to hear. Mining the raw gold for your marketing message Now let’s see what assets you have to satisfy those ideal client hot buttons… 1. Identify the key benefits […]