Lifting productivity: Why investment in talent and technology must go hand in hand
-David O’Connor, Head of Emerging Markets, The Learning Wave In the evolving landscape of the manufacturing sector in New Zealand, the adoption and successful implementation of smart technology are undeniably key drivers of productivity. However, without parallel investments in upskilling the workforce, the potential gains from such technological advancements may be left unrealised. At a recent industry event, a business owner shared their experience of raising significant capital to introduce cutting-edge technology in their food manufacturing business. The implementation, however, came to a halt as it became clear that the existing staff lacked the necessary skills to operate the new systems, which led to multiple challenges to meet production requirements. This scenario raises the question: Is this an isolated incident, or a reflection of a broader trend where businesses overlook the critical need for workforce readiness in their technology strategies? Investment in both areas —developing your talent and adopting the new advanced technologies— must be seen as complementary rather than separate business strategies. Business leaders must ensure that their HR and training teams are fully integrated with their Operations and IT efforts, creating a seamless approach to lifting staff capability that aligns with technology implementation plans. When these efforts are given equal priority, they create a cycle where skilled and engaged workers drive technological adoption, and in turn, the technology enhances the capabilities and productivity of the workforce—a win-win situation. One client likened their smart technology experience to “buying a Ferrari but then handing the keys over to kids on their learner’s license in full knowledge that they would crash it’. While this analogy might be an apt description of their workforce’s current skill level, it also serves as a cautionary tale for business owners. The cost and potential setbacks of implementing advanced technology without a focused and skilled workforce […]