Before the robots arrive: How Formthotics prepared its staff for the changes ahead
From February issue, NZ Manufacturer magazine Adam Harvey, Business Performance Partner – Manufacturing, The Learning Wave Running a manufacturing business right now can feel like standing on a moving walkway. If you don’t step forward, you fall behind. Customers want more for less, and Boards are pushing for efficiency, growth, and operational certainty. Automation and digital tools promise speed and scale, and on paper, the investment stacks up. But then you look across the floor, and the harder question sets in: “Are our people actually ready for this yet?” That was the question facing Formthotics when they first reached out in early 2025. An established manufacturer of custom orthotics, Formthotics was investing heavily in its future. New machinery, its first robot nearing commissioning, new digital tools queued for rollout, a refreshed brand and ambitious growth targets. The strategy was clear, and the investment significant. But the leadership team, led by Shane Heenan, alongside Amanda Gault and Carolina Santa, could also see the risk. “We knew the processes which had gotten us this far simply wouldn’t scale ahead for growth. A SIRI assessment confirmed it; paper-based processes and limited experience with digital tools.” shared Shane. They had seen similar stories play out elsewhere. Formthotics had watched the Argus journey closely. They saw what was possible when leaders recognised a simple truth: technology doesn’t run a factory, people do. So they made a deliberate choice. Before pushing harder on lean, digital, and automation, they chose to prepare their people. Choosing readiness over speed Rather than waiting for resistance to show up later, Formthotics invested early in building the mindset, confidence and communication skills of its 17 factory and supply chain operators. That decision led to Owning My Future, a learning journey designed to build the foundations the business knew it would need […]
