Is NZ’s Covid response world class?
By Ian Walsh, Managing Director, Intent Group Limited The re-emergence of Covid-19 in our community has got me thinking, as I am sure it has many of you. Of course, our normal reaction is to leap to solutions to ‘solve’ or eliminate the problem we’re facing, including measures such as shutting the borders, denying travel and so on. Upon reflection, I’m certain we are thinking the wrong way about how we manage returning New Zealanders. Is it our objective to fill the available managed isolation capacity to maximise the number of people per capita returning? If so, we’re probably succeeding. Great! We’re truly world class. But, if our objective is to ensure that everyone who leaves managed isolation is COVID free, then we’re not so successful. There is a significant difference between a world class mindset and the ‘also-rans’. A world class company identifies its core objective and aligns all systems and processes to achieve this objective. Inputs, variables and outputs are measured and anything impacting the goal is eliminated. All leading indicators of failure are addressed. A great example which springs to mind is Alcoa. Paul O’Neil changed the focus of the organisation from output, to safety, with a goal of zero incidents. He was relentless in leading this approach and transforming the organisation, and achieved outstanding safety improvements and exceptional business outcomes, as a result. This leadership lesson is inspirational. I had the privilege of visiting Alcoa’s centre of excellence in Davenport, Iowa, a few years ago, and their culture of safety clearly underpinned everything. It still does. We can think of managed isolation as a processing facility very similar to a manufacturing or processing plant. The goal is not to maximise capacity, but to deliver quality (by being COVID free). If you were producing food, let’s say […]