Improving workplace literacy skills: A key to unlocking staff potential and lifting productivity
From May issue, NZ Manufacturer magazine www.nzmanufacturer.co.nz -David O’Connor, Commercial Manager, The Learning Wave There is no shortage of evidence – both research-based and practical examples – that productivity continues to be one of the main challenges to the long-term growth and success of the Manufacturing sector here in New Zealand. Coupling this challenge with an aging workforce, and barriers to attracting new skilled labour means that many businesses have significant skills, capability, and capacity issues that are holding them back, or restricting their ability to adapt and respond to market opportunities. One of the constants that we hear from our clients is about how to address the underlying literacy challenges in both their frontline staff and supervisors. While many businesses might have ‘done’ literacy training (often in small numbers) in the past, they often have not seen the benefits of this training in terms of changes to the shop floor or seen any flow-on effect to productivity. Workplace literacy is more than just someone’s ability with basic reading and writing skills. Today’s workplace demands mean that workplace literacy needs to include comprehension of complex work instructions, critical thinking and problem-solving, strong verbal and written communication skills, numerical and analytical skills, and the growing need for everyone to have to digital mindset and skills to work in our ever-growing digitally rich workplaces. Misinterpretation of instructions, inability to comprehend safety guidelines, or errors in recording data can lead to costly delays and rework. Imagine a scenario where a worker misreads a critical measurement or mishandles a machine due to a misunderstanding of operating procedures. The repercussions extend beyond mere inconvenience; they affect the bottom line. According to the 2016 Survey of Adult Skills, around one in five people in the New Zealand Workforce have very low literacy skills and a further […]