BNZ SME survey highlights growth expectations but also skills gaps
Small business owners are hands-on, expecting growth and aware of their development needs according to a new survey of BNZ small business customers released today. The nationwide, survey “BNZ Spotlight on SMEs” highlights small and medium business (SME) owner sentiment and outlook, employment intentions and the realities of owning and running a SME business in New Zealand. Key findings: • 70% are looking to grow their business, either now or in the future • 61% are working harder than a year ago • SME owners rate themselves most highly in relationship and communication skills • Marketing, finance/cash flow and money management are the major challenges for SME owners • Most owners are “hands on”, only 5% have managers • Owners rate themselves 6.4 out of 10 for overall skills, and • One in four intends to hire in the next 12 months “While businesses are growing or looking to grow, many are not confident that they have the marketing and finance skills in-house to sustain growth over the long-term,” says BNZ Executive and Director of Retail Banking, Andy Symons. “New Zealand’s economy needs success in our small and medium businesses. With a need to bring GDP per capita up in line with OECD levels, service organisations such as BNZ must form strong, long-term partnerships with SME businesses to ensure they have the tools and support that will allow them to achieve their full potential.” The study found that just over a third (36%) of respondents nationally report their business is growing and a further 34% say their business is stable, but looking to grow in the future. Strong themes of hard work, service ethic, quality workmanship and doing right by customers were evident in growing businesses or those with the intention to grow. In keeping with growth intentions, a quarter […]
