Setting the pace: Starting a step change in construction performance
By Stephanie Pretorius, Senior Consultant, Intent Group Lean in construction is still well behind manufacturing in terms of uptake in New Zealand. There are some key factors affecting the pace of change, including lack of an industry standard for ‘what good looks like’. Construction has just begun to realise the potential benefit that comes from a focus on continuous improvement to processes, maximising customer value and improving throughput. How can construction pick up the pace and make sustained progress towards performance improvement? Construction is a collaborative industry that has a number of recognised issues. A joint initiative between Government and Industry was started last year in an effort to address known issues and kick-start closing the gap towards better performance. The 2019 Construction Accord sent a clear signal that sector transformation is needed over a three-year span with improved performance being the goal. Downer’s Transport Services Northern business is an excellent example showcasing ways to actively realise the intent of the Accord. One of the objectives of the Accord is to lift performance through better business management practices. Downer started an improvement journey in 2017 that was aimed at introducing better practice and creating a stable foundation for continuous improvement (CI). Their culture was transformed over the last three years as the business pursued CI with dedication and commitment. While it is still the beginning of their journey, they have made remarkable progress due to strong leadership and wide team engagement towards the new direction. The initial driver for the business was a step change in culture with a focus on continuous improvement to better protect intellectual property across core processes within the business. Setting an intention to be significantly different in three years, the Northern Leadership team embarked on a transformation journey. The goal was to develop the capability […]