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Chamber welcomes Small Business Council announcement

The Canterbury Employers’ Chamber of Commerce welcomed the announcement by Minister for Small Business Hon Stuart Nash of the appointment of the Small Business Council, says CEO Leeann Watson. “We are pleased to be involved with the Small Business Council. In today’s fast changing world where small business face increased complexity, digital disruption, a changing trade environment and increased costs and compliance, we are very keen to work with government to ensure that policy acts as an enabler for small business and supports strong outcomes for business and the wider community,” said Leeann Watson. Around 80 per cent of the members of The Chamber are SMEs, and recent statistics have shown 97 per cent of New Zealand businesses are SMEs. “The Chamber in Canterbury has been operating for 159 years, and we are keen to ensure that the existing networks of small business support with extensive track records in the sector are a key part of the discussions around opportunities to improve the performance of small business in New Zealand.” The Chamber is a not-for-profit membership-based service organisation that has he home and voice of business in the Canterbury region since 1859. Comprised of over 2900 members, The Chamber actively provides advisory and consultancy support in employment relations, human resources and health and safety, and training and development in many areas including employment relations. “One of The Chamber’s key focus areas is of course providing support to small business to help them do business better and we look forward to continuing our work with government to do that,” said Leeann Watson.

Alternative protein reports published

The Ministry for Primary Industries (MPI) and Plant & Food Research have released their joint report: The evolution of plant protein – assessing consumer response. The report was commissioned to assess consumer responses to protein and highlight the potential impacts to the New Zealand agricultural industry. New Zealand’s social, environmental, and economic well-being is linked to New Zealand’s ability to supply the rest of the world with protein. New Zealand’s animal-based protein export revenue alone accounts for 60% of New Zealand’s total primary exports. This demand will grow as the global population is set to increase to 8.1 billion by 2025. “This is the very first exploratory piece of work MPI has done in this area. The report explores how consumers have become more aware of the long-term impacts of food production and signals change for traditional animal protein producers. “The findings will inform our work programme to support primary sector resilience in the face of these impacts and changing consumer habits. “The report also includes opportunities to create value through a point of difference for traditional New Zealand products,” says Jarred Mair, acting deputy director-general for policy and trade. “In order for New Zealand to retain a competitive edge in our primary exports, we want to ensure we are looking ahead at what the future consumer might demand in our products and what opportunities are available for our sector,” says Dr Jocelyn Eason of Plant & Food Research. To assess where markets are heading in the next 5 years the report analysed consumer responses to plant-based proteins released in the United States and consumer attitudes to proteins in China. Our research has shown that wealthy western economies such as the US will require an innovative product that meets consumer needs. Key findings of the report include: Progress towards new protein […]

What do field service workers have to do with manufacturing?

Companies that deliver outstanding service and repair experiences include KONE or Fisher & Paykel. -Paul Baptist, Senior Director, Solution Engineering, APAC, Salesforce We’re seeing manufacturers increasingly invest in their customer service and field service teams as customers demand the types of experiences companies like Airbnb provide. Anytime, anywhere, frictionless and personalised experiences are what customers demand. The lines between B2C and B2B customers have also blurred, meaning your experience must match the very best that’s out there, no matter your end buyer. The stakes have never been higher. The Salesforce 2018 State of the Connected Customer report, revealed 66 per cent of buyers say they are likely to switch brands if they are treated like a number instead of an individual. Every touch point a manufacturer has with a customer has to deliver the best possible, personalised experience. In-between buying cycles, field service is often your most important and regular touch point with customers. That’s why we’ve seen our manufacturing customers like KONE, Schneider Electric and Fisher & Paykel invest in their customer service experience. What’s the impact of field service workers in manufacturing? A good example of investing in your field service team is KONE. It is working towards a future where the operating condition of more than 1.1 million of its escalators and elevators is linked with real-time customer information and maintenance schedules. This will be provided to its team of 20,000 field service technicians around the world. By owning the quality of service and empowering its field service technicians, KONE is turning a service request or product break down into an opportunity to provide an outstanding customer experience. What is the ‘customer experience crisis’? Customers judge your business based on their most recent and best interaction. Think of the companies that deliver outstanding service and repair […]

Boosting your bottom line with a safer workplace

Authored by Helen Masters, senior vice president and general manager, Asia Pacific, Infor It’s the sound you dread: a bang, crash or shout heralding that one of your employees has been injured. In that moment, you know that many things have been lost — a person’s wellbeing (and possibly their life), the morale of other employees, and possibly, their confidence in the safety of their workplace. Underlying it all, the productivity, cohesion, and workflow you depend on to deliver a competitive, profitable product may also be impacted. The effects are a serious drain on companies and on the wider economy — work related injuries and fatalities cost the nation $61.8 billion in 2012, nearly 5 percent of GDP. Safer operations mean higher productivity The old line about prevention being better than cure has never been more important than when talking about workplace safety. A safe workplace is essential to ensuring reliable, uninterrupted operations. With strong safety programs, companies can significantly improve their productivity, while reinforcing their bottom line and not only boosting morale and wellbeing among their employees but also having a positive impact on the families and close friends of their employees. There are no accidents The question for many businesses is how to get from here to there. In the transport industry, there is an assumption that there are no accidents, just collisions that could have been prevented with foresight and planning. It is hard to think of a sector where that basic principle does not apply. An end-to-end approach to workplace safety begins with a dedicated effort to keep equipment in safe working order, develop workplace procedures and rigorous training plans, and deploy sensors that set off alarms or simply shut down equipment when it is being misused. A safer workplace with enterprise asset management Most companies have […]

Kiwi insurance provider introduces comprehensive manufacturing cover for emerging threats

With the manufacturing sector experiencing strong growth and exports exceeding NZ$49 billion, the industry is in good shape. However, with the global trend for increased innovation and efficiency, new challenges and risks face the industry in relation to quality control. For Delta Insurance, this trend highlights the need for manufacturing companies to continually assess and minimise these increasing and evolving risks and they have developed what they believe to be a New Zealand-first – liability coverage specific for the needs of manufacturing companies, giving them comprehensive cover for risks such as product defects and related financial losses. Senior underwriter and casualty lines manager Dinesh Murali elaborates: “events such as product recalls or pollution incidents, can be prohibitively expensive and seriously impact a manufacturer’s bottom line.” The manufacturer’s liability package takes a modular approach and carries some unique coverage sections which are usually not addressed in such policies. “It can be a tedious and expensive exercise for typical SME businesses when they need to purchase several insurance products independently” says Mr. Murali. “Multiple insurance covers usually make the cost prohibitive. We have put everything under one package at a more affordable premium.” According to Mr. Murali, the cover addresses the risk of product recall and product defects unique to the manufacturing sector, as well as cover for financial loss, slow and gradual pollution, crisis management and consequential loss. It can also be packaged with other cover such as cyber liability. With a 62% increase in recall rates for food products last year and a trend that looks set to continue, manufacturers need to ensure they are covered for such an event. Delta’s policy covers a range of scenarios that result in a product recall, including accidental contamination from pathogens, undeclared allergens and other foreign matter, malicious product tamper and incorrect labelling. […]

A circular future with stewardship at the centre

Adele Rose – 3R Chief Executive Mention the term ‘product stewardship’ to the first person you bump into on the street and chances are you will be met with a blank look. The truth is, it’s not a widely known concept in New Zealand. It also is and isn’t a simple one either. Suggest that manufacturers and retailers should take responsibility for the products they make and sell throughout the lifetime of those products (the definition of product stewardship), and the blank look will probably turn into a puzzled one. Fast-forward to the year 2050 and this will be a different story. The terms ‘sustainably produced’, ‘fair trade’, ‘organically grown’ and the like were little known or not even coined 20 or 30 years ago but are now part of everyday life. In the same way talking about product stewardship will certainly be common place 32 years from now. The reason for this is product stewardship is a cornerstone of the circular economy – another little-known phrase which will certainly become common place long before 2050. The circular economy is the economy of the future, and ironically also one from the past. Circular principals In generations past there was a far higher value placed on things. When your TV broke you didn’t immediately throw it away, you had it repaired if possible. Things like children’s toys were more durable and weren’t bought on mass. We generally had less stuff, and the stuff we had lasted longer, was repaired and reused. Simply getting rid of something and buying new wasn’t the knee-jerk reaction it is today. Moving to a circular economy isn’t about nostalgia or an ideologically nice thing to do. It’s also not because it’s the environmentally responsible thing to do, but rather because the linear economy and its […]

Tooling up to manufacture a circular economy

James Griffin leads the Sustainable Business Network’s Circular Economy Accelerator (CEA) to hasten the adoption of a circular economy in New Zealand. He says the challenges awaiting manufacturers are both significant and exciting. Circular economy thinking is already producing real world tools to change the way we make things. In the process we could remake our world. We need a fundamental transformation in design, manufacture, procurement and supply chain management. Otherwise humanity will find itself pumping waste and pollution around its economic system for aeons to come. The principles of this shift are well-established. If we are going to design the waste and pollution out of our way of life, all products need to be designed for longevity. They must incorporate the ability to repair, upgrade, reuse and disassemble them. And at the end of their life precious materials must be harvested and re-cycled in closed loops. This requires careful design thinking from the outset and throughout the manufacturing process. Otherwise we tend to lock ourselves into linear pathways and approaches. Think renewable energy. Think recycled and recycled materials. Think manufacturing for leasing and product stewardship rather than sale and disposal. The potential benefits of this approach have been clearly identified. And they are enormous. In May we released a ground-breaking economic study completed by Sapere Research Group in partnership with ATEED. We discovered that Auckland could be up to $8.8 billion better off in 2030 if the city adopted a circular economy approach. To make this happen, and reap the rewards, leading manufacturers will need to partner with system thinkers and academic institutions. This is what is driving the development of the CEA’s Institute for Innovation in Remanufacture & Reuse. Once established, this will bring together business people and academics, working together to address the many technical and systemic […]

Olympus launches new portable, powerful videoscope

The IPLEX G Lite industrial videoscope features powerful imaging capabilities and a small, rugged body. Lightweight and able to go almost anywhere, the IPLEX G Lite videoscope provides users working in challenging environments with a remote visual inspection tool that has the image quality and ease of use to get the job done. The IPLEX G Lite is the successor to the compact and lightweight IPLEX UltraLite model, and can be used to capture images inside aircraft engines, piping, and other equipment without the need for disassembly. With two times the brightness of its predecessor, the IPLEX G is also suitable for a variety of applications within the security industry and clean energy sector, including wind turbines. According to Jack Zhang, RVI Product General Manager at Olympus Asia Pacific, “Recent years have seen an increasing emphasis on safety management and quality assurance in fields such as aerospace, security and architecture. This has been accompanied by the use of industrial videoscopes for equipment inspections as these instruments can be used to conduct inspections without the need for disassembly.” The IPLEX G Lite is small and lightweight making it easy to use with one hand, while also featuring enhanced image processing. The tip of the videoscope is fitted with a very small camera and can be freely manipulated, making these instruments ideal for tasks such as periodic maintenance or inspecting a component’s quality. Ease of use has been improved in the IPLEX G with the adoption of a touch panel monitor and electrically operated scope tip bending, enabling users to complete inspections more quickly. New recording and playback functions have also been added; including constant video recording and the ability to add bookmarks to save time during video reviews and find critical moments quickly. When inspecting in oily environments, getting oil on […]

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3D printing aircraft parts using new laser technology

A team of RMIT University researchers led by Professor Milan Brandt are using laser metal deposition technology to build and repair defence aircraft parts in a two-year collaboration with RUAG Australia and the Innovative Manufacturing Cooperative Research Centre (IMCRC). The technology feeds metal powder into a laser beam, which when scanned across a surface adds new material in a precise, web-like formation. The metallurgical bond created has mechanical properties similar, or in some cases superior, to those of the original material. “It’s basically a very high-tech welding process where we make or rebuild metal parts layer by layer,” explains Brandt, who says the concept is proven and prospects for its successful development are extremely positive. Head of Research and Technology at RUAG Australia, Neil Matthews, says that by enabling onsite repair and production of parts, the technology could completely transform the concept of warehousing and transporting for defence and other industries. Currently, replacement parts typically need to be transported from local or overseas storage and suppliers. “Instead of waiting for spare parts to arrive from a warehouse, an effective solution will now be on-site,” says Matthews. “For defence forces this means less downtime for repairs and a dramatic increase in the availability and readiness of aircraft.” The technology will apply to existing legacy aircraft as well as the new F35 fleet. The technology is also being adopted in RUAG’s recently established robotic laser additive manufacturing cell. A move to locally printed components could mean big savings on maintenance and spare part purchasing, scrap metal management, warehousing and shipping costs. An independent review, commissioned by BAE Systems, estimated the cost of replacing damaged aircraft components to be more than $230 million a year for the Australian Air Force. CEO and Managing Director of the IMCRC, David Chuter, believes application of this […]

Improving anomaly detection and prevention: What is your data telling you?

By Ruban Phukan, Co-Founder of Progress DataRPM and VP, Product, Progress The pace of digitisation means manufacturers today are under growing pressure to deliver perfect products in increasingly shorter timeframes, and at a lower cost. They can’t afford unplanned interruptions, unforeseen failures, or unexpected breakdowns, nor can they afford to wait until the quality check stage to identify issues that could have been avoided during the production line. According to Vanson Bourne, 82% of companies have experienced at least one unplanned downtime outage over the past three years, which can cost anywhere from $US50k-$150k per hour up to $US2 million for a major outage on an industrial critical asset. Industry research shows more than a third of the manufacturers lose 1-2% of their annual sales to scrap and rework. Data to the rescue! In order to reduce downtime, improve operational efficiencies and quality, manufacturers are heavily investing in data-led technologies. The Industrial Internet of Things (IIoT), machine learning and artificial intelligence (AI) for example are helping automate the process of analysing a growing number of datasets to understand and prognose machine health. Yet, most industrial anomaly detection efforts fail, with research from Capgemini showing almost 60% of organisations do not have the analytics capabilities to take advantage of the data generated from IoT sources. The issue is, many anomaly detection systems end up identifying either too many anomalies (false positives) or not enough (false negatives). Identifying true anomalies involves scouting for those “unknown unknowns”, amidst a sea of changing industrial data patterns. Avoiding downtime: Illuminating the dark spots in your industrial data The key is to detect early signals of future problems, and take proactive actions to prevent them. There are a few best practices used for anomaly detection and prediction that every manufacturer should look to follow: Rule-based/supervised […]

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