More complete solutions to benefit relationship
Glen Murphy, Regional Director NZTE, Greater China Do you predominantly think of China as a market to sell your products to or do you think of China as a customer with unique needs that you could help with? The way people talk about China would suggest many take the market view. If that’s your approach you need to ask yourself: ‘To what extent could we increase the value of our relationship by creating more complete solutions?’ Are you building long-term trust with your customer that will sustain your businesses through the inevitable ‘hiccups’ in any relationship? And China does have needs New Zealand can help with: Safe food There is a well-discussed need for food products and a safe supply chain the Government and consumers can believe in. Maybe it’s time to stop thinking about food safety requirements for China as a compliance hassle and think about the opportunity to gain a competitive advantage by meeting these needs and communicating to Chinese consumers in creative ways? The middle class This consumer group is significant, growing and getting more sophisticated in their desire to buy experiences, products and services that reflect their values and express their personality. Let’s understand these needs and provide premium, high quality products and services that allow Chinese consumers to express themselves. Urbanisation The rate of urban growth means huge numbers of people are seeking leisure options as part of a modern urban lifestyle. Kiwis are creative about how we use our leisure time, so let’s teach our Chinese customers how to enjoy theirs. The environment It’s no secret that China’s growth has come at serious cost to the environment. As the country reaches a tipping point of wealth, they are trying to address these problems. We love the environment in New Zealand, so let’s help China […]