Nationwide Fifa infrastructure build welcome challenge for Kiwi IT firm
It’s no easy task to deliver IT services for an international event on the scale of the FIFA U-20 World Cup New Zealand 2015, but it was a task that local company Origin was confident it could achieve to the highest international standards. The Auckland-headquartered company won the 22-day tournament tender over one of the biggest IT companies in New Zealand thanks to their “innovative approach, focus on customer experience, and technical excellence”, says Origin CEO Michael Russell. With the contract calling for planning and project management; delivery and installation services; IT communications, cabling, wifi, power, backup, hardware and wireless supply; and onsite support services at stadiums as well as remote helpdesk support for all technology services, it was a “huge and quite unique” project, says Origin project manager Matt Sellar. “While these are all services Origin already offers, many of our processes had to be adapted,” says Sellar. “Also, because specifics were still being worked through between FIFA and the LOC (Local Organising Committee), we quoted the project based on the best information we had at the time, but as it progressed the amount of changes and variations were immense.” Coping with changes to the initial planning proved to be one of the key challenges for Origin, according to Sellar. “We soon realised our usual variation process was too slow. Ordinarily we may get a few variations and hardware has already been procured, but during this project we ended up with over 100 separate hardware orders totalling well over 3000 pieces – each of which had to be tracked, reported, configured if required, and delivered to a tight schedule.” The company quickly implemented some new systems to deal with the orders, using a quick email system and Onenote notebooks to confirm the variations, and collaborating on spreadsheets via a […]