From pillars to performance: How Vitaco is building capability at scale
Adam Harvey, Business Performance Partner – Manufacturing ,The Learning Wave Walk into most manufacturers, and you’ll see the same thing. Clear strategy. Strong systems. Well-defined KPIs. And then…a gap. Not everyone on the floor can see how they contribute. The gap is where performance is won or lost. Vitaco recognised this early. A strategy only works if people can see themselves in it For over a decade, Vitaco has built around six clear priorities: People, Quality, Cost, Speed, Health & Safety, and Innovation. The Six Pillars. Simple. Powerful. Like many manufacturers, the challenge wasn’t defining them. It was bringing them to life. Not as posters to ignore, but as decisions in the moment. On the floor, people aren’t thinking about strategy documents. They’re thinking, “What does good look like right now?” As GM Operations Roger Scott explains, “what truly matters is how consistently the pillars show up in daily decisions.” That’s where capability comes in. Building the capability behind the pillars Vitaco has invested in its people through the Six Pillar Fundamentals programme since 2015. In 2025, they made a deliberate decision. Refresh it. Raise the bar. Not because it wasn’t working, but because expectations had changed. Together, we redesigned the programme to do something very specific: Connect the Six Pillar Fundamentals programme to how people need to think and act every day. Because knowing the pillars wasn’t enough. They needed the skills and confidence to live them. As Scott puts it, “The programme is fundamental in how we translate our annual operations plan into performance.” From awareness to ownership The refreshed programme is now the cornerstone of how Vitaco onboards and grows its people. A shared starting point. A common language. Learners didn’t just learn about the pillars. They built the capability to act on them: Understanding how their […]
