People, not technology, shape the future of manufacturing
These are exciting times for manufacturing. A plethora of recent technological developments creates radically new opportunities for how we develop, manufacture, and deliver products globally. The headlines proclaim that “the robots are coming”, “jobs will be automated”, and “digitalisation is revolutionising production”. Many managers are excited, baffled, or both. Many jobseekers are worried. Three decades ago, leadership expert Warren Bennis envisioned that “the factory of the future will have only two employees: a man and a dog. The man will be there to feed the dog. The dog will be there to keep the man from touching the equipment.” While this vision is witty, the idea of the fully automated “lights-out” factory still lingers. But there’s a different vision for the future of manufacturing, where people take centre stage. A vision where people make use of new technology to enable sustainable, socially responsible, and efficient manufacturing. In this context, putting people first may seem surprising. After all, have we not been told that robotics and digitalisation will complete processes more effectively and efficiently than humans? That machine learning is training machines to train machines? That artificial intelligence is even entering company boardrooms? While this may hold true for some tasks, the vast amount of other tasks will in fact remain largely unaffected in the near term. To debunk a myth: robots are automating processes, not jobs. What’s more, we think that these technological developments are good, not bad, for workers. Increased productivity frees up human resources to do tasks where humans are superior to machines. One example of such a task is the development of new technologies in the first place. Another equally important task is to figure out how to best apply them. People must map production processes, identify the nodes where technology is needed, and reskill the persons […]