Plan Do, Plan Do, Plan Do………. Check Adjust?
-Ian Walsh, Managing Director, Intent Group Many of you will be aware of the PDCA (Plan Do Check Adjust) cycle made famous by Dr Edwards Deming and sometimes referred as CAPDo (Check Adjust Plan Do). This is a fundamental continuous improvement cycle and when deeply embedded in an organisation drives improvement behaviour and mindsets. It creates a culture of relentlessly managing improvement in an organised manner, ensuring the desired outcomes are achieved and when they are not drives a problem-solving mindset. Unfortunately, most organisations I go to in New Zealand have not mastered this process. I recently went to a manufacturing organisation who had decided to install a new labelling machine to add a label to the pack. I went to look at the process and on arriving there found a pile of labels on the floor. The machine was working perfectly, except for timing. The labels were shooting past the packs and landing on the floor. The operators had not been trained and did not want to stop the line (the packs were acceptable without the labels), so after they couldn’t fix it, they turned it off. I saw the manager and congratulated him on the new purchase and asked when he had last visited the line. “Oh, over a week ago” He said, “I’ve been really busy so haven’t had a chance to look at it myself, but it is pretty straightforward” he said. I explained what was happening and he was shocked and left for the floor immediately. The problem was soon fixed and the line operating normally. I reflected on PDCA. A really good plan do, but no check, and adjust. There tends to be an assumption by many leaders that when an activity is done it will work perfectly, everyone will just get on with […]